Stop manually translating customers for Product.
Recurring problems surface automatically while the original conversation stays attached—so you do not have to compile and re-explain the same story every week.
Join the design programWorks with
Help first. The signal still lands.
What customers are struggling with.
A weekly Support/CS brief shows most reported problems, new issues, rising urgency, important affected accounts, Product status, and representative evidence.
- What deserves your attention this weekAug 10, 2026
- What customers are struggling withAug 10, 2026
- Checkout risk is now a renewal issueAug 10, 2026
Product status without the chase.
See whether something is investigating, linked in Jira, or still needs a ticket—without rebuilding the case from scratch in Slack.
PROD-1842Add bulk editing
Your escalation arrives with the why intact.
The customer's own words, tone, urgency, and workaround stay attached when the handoff reaches Product.
- Checkout reliability blocks multi-location rollout15 days ago
NegativeProblemAcme Retail (view account Evidence)
We can't roll this out to all locations like this.
- Payment confirmation hangs then fails14 days ago
NegativeBugMultiple accounts
Payment confirmation hangs for almost a minute before failing.
- Bulk assign times out above ~200 rows16 days ago
NegativeProblemInitech (view account Evidence)
Export to Excel is the only way this works today.
Intercom and HubSpot in. Slack, Jira, and Linear out.
Conversations stay in Intercom and HubSpot where you already work. Evident surfaces recurring problems for Product while keeping the original evidence attached—no new cataloguing workflow for your team.
Intercom
HubSpot- Slack
- Jira
Linear
Questions Support & CS ask before joining
Honest about the pre-product stage. If yours is not here, write to us and you will get a real reply.
Does this add work for Support and CS?
No. Helping the customer still comes first. Evident reads the conversations you already have; it does not ask your team to tag, score, or re-enter every signal by hand.
Will Product actually see what customers said?
That is the point. Exact words, urgency, workaround, and account context stay attached when a theme reaches Product—instead of a one-line leftover in Jira.
What if we use Zendesk, Gong, or plain email?
Those are not supported yet. Which source we build next is decided by what our design partners actually use. Intercom and HubSpot are first for ingestion; Slack, Jira, and Linear for delivery.
What does it cost?
Nothing yet. We are taking on design partners before pricing exists, and those partners help shape what the product becomes.
Help the customer first. The signal still lands.
No manual tagging or re-entry—Evident reads the conversations you already have.
- Recurring problems surface for Product automatically
- Original conversation stays attached
- See Product status without the chase
Same customer truth. Different weekly view.
Product, Support/CS, and founders share one evidence layer—each surface shows what that role needs.