From Intercom
Every product decision should come with evidence.
Your customer conversations already have the signal. Evident finds what repeats and keeps it tied to what they actually said.
Works with
- Every conclusion stays connected to the source
- Find signals in conversations you already have
- Weekly brief in mail, Slack, or Teams
The handoff
The words survived. The context didn't.
Helping the customer comes first. So when their conversation moves toward Product, it gets shortened along the way.
Intercom
“This is fine for one location, but it completely breaks once we try to run it at 40 branches. We're rolling that out next month. For now we export everything to Excel, fix it, and re-import—it's the only path that works. We're renewing this quarter and this is the blocker.”
Maya in Support walked them through the Excel workaround so they could ship this week. Conversation closed.
- Problem
- Urgency
- Workaround
- Account
Slack
Acme wants bulk editing — they're a bit blocked. Can someone pick this up?
Two thumbs-up. No link back to the conversation.
- Problem
- Urgency
- Workaround
- Account
Jira
Add bulk editing
Description: Requested by CS.
- Problem
- Urgency
- Workaround
- Account
Product got the request. Not the reason it mattered.
Evident keeps the original problem, urgency, workaround, account context and source evidence attached.
Evidence where your team works.
Evidence attached. Signals grouped. Briefs in mail, Slack, or Teams. Linked in Jira.
- This week
Top themes
View all ThemesCheckout reliability
Timeouts and failed payment confirmations are blocking multi-location rollouts at peak hours.
SSO configuration
Okta mapping breaks guest seat invites, and security needs a clear SSO status before renewal.
Bulk workflow issues
Bulk assign times out above ~200 rows, so teams export to Excel and lose a durable view of failures.
- What deserves your attention this weekAug 10, 2026
- What customers are struggling withAug 10, 2026
- Checkout risk is now a renewal issueAug 10, 2026
- PROD-1842
Add bulk editing
Who it's for
Same customer evidence. The right view for each team.
Product leads; Support and CS champion the source; founders stay close without reading every conversation.
Product
Rank customer problems using account context and inspect the evidence behind every theme.
Learn moreSupport & CS
Recurring problems surface automatically while the original conversation stays attached.
Learn moreFounders
Get a concise weekly view of what customers care about, what's new, and what's changing.
Learn more
Free Signal Coverage Check
How much customer evidence actually reaches Product?
See what your current workflow preserves, and what disappears between the customer conversation and the product decision.
Check your signal coverageYour workflow preserves
- Feature request
- Account
- Product area
Often missing
- Original problem
- Urgency
- Workaround
- Exact customer words