Checkout reliability
Timeouts and failed payment confirmations are blocking multi-location rollouts at peak hours.
For Product
Know what deserves attention — and why.
Rank customer problems using account context, inspect the evidence behind every theme, and keep decisions linked back to the original conversations.
Join the design programWorks with
What changes for you
Priorities with evidence, not volume
What deserves your attention this week.
A weekly Product brief surfaces top problems, new issues, rising urgency, unique accounts affected, and representative evidence—without another daily dashboard.
- What deserves your attention this weekAug 10, 2026
- What customers are struggling withAug 10, 2026
- Checkout risk is now a renewal issueAug 10, 2026
Every theme opens back to the source.
Problem, urgency, workaround, constraints, tone, and account context stay attached, so refinement starts from what customers actually said.
This week
Top themes
View all ThemesDecisions stay linked in Jira or Linear.
When you act, the ticket points back to the evidence. You are not rebuilding context from a one-line summary.
PROD-1842Add bulk editing
How the loop works
Intercom and HubSpot in. Slack, Jira, and Linear out.
Conversations and account context feed Evident. Your weekly Product view lands in Slack, and decisions in Jira or Linear stay linked to the evidence.
Intercom
HubSpot- Slack
- Jira
Linear
Questions
Questions product teams ask before joining
Honest about the pre-product stage. If yours is not here, write to us and you will get a real reply.
Will this replace how we plan the backlog today?
No. Evident is a thin evidence layer on top of the tools you already use. It preserves customer context and attaches it to planning—it does not replace Jira, Linear, or your roadmap process.
Do we need a huge support volume for this to help?
Clustering needs some volume to be useful. We are validating with B2B SaaS teams of roughly 20 to 100 people who have established Support/CS and at least one Product owner. Below that, there is usually not enough to group.
How is this different from tagging in Intercom?
A tag flattens a conversation into one label. Evident keeps the customer's exact words, tone, urgency, workaround, and account context attached—so whoever decides can read what was actually said.
How does this fit into our refinement or planning ritual?
Evident feeds your existing rhythm: a weekly Product brief surfaces what changed, and every theme opens back to customer evidence before you prioritize or write tickets in Jira or Linear.
Design program
Priorities with evidence not volume
Bring a recent Jira or Linear item—we will show what customer context got lost in the handoff.
- Weekly Product brief with ranked themes
- Every theme opens back to source evidence
- Decisions in Jira or Linear stay linked
One evidence layer
Same customer truth. Different weekly view.
Product, Support/CS, and founders share one evidence layer—each surface shows what that role needs.