Omnichannel Hub

All your stakeholder conversations, unified.

Stop juggling tabs. Evident pulls every channel—email, Slack, Teams, and WhatsApp—into a single, structured workspace so you never lose context again.

One inbox, every channel

No more switching between apps to find who said what.

Evident connects to the tools your stakeholders already use. Every message, thread, and follow-up lands in one place—categorised, searchable, and linked to the right product area.

  • Native integrations with Email, Slack, MS Teams, and WhatsApp
  • Automatic thread grouping by stakeholder and product
  • Real-time sync so nothing slips through the cracks
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Full conversation history

Every stakeholder's full history, instantly accessible.

See the entire relationship at a glance—every request they've made, every update you've sent, and every decision that followed. No more digging through fragmented inboxes.

  • Chronological activity timeline per stakeholder
  • Linked to Jira tickets, OKRs, and product decisions
  • Search across all channels in a single query
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Smart triage

Know what actually needs a response—right now.

Evident's triage layer surfaces the messages that require action and suppresses the noise. Urgency signals, influence scores, and topic tags are applied automatically so you always know where to focus.

  • Priority scoring based on stakeholder influence and message urgency
  • Automated labels for feature requests, blockers, and questions
  • One-click triage actions—reply, escalate, or defer
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Built for the way product teams actually work.

Every capability in the Omnichannel Hub is designed to reduce the overhead of stakeholder communication—not add to it.

Real-time sync

Messages arrive in Evident as fast as they arrive in your inbox. No polling delays, no missed messages.

Persistent archive

Every conversation is stored and indexed forever. Find anything with a full-text search across all channels.

SOC 2 compliant

Your stakeholder communications are sensitive. We treat them that way—encrypted at rest and in transit.

Jira integration

Link inbound requests directly to Jira tickets. See what's in the backlog right next to every conversation.

Unified dashboard

One view across all your channels, products, and stakeholder segments—no extra dashboards required.

AI-powered triage

Let the AI handle first-pass categorisation. You focus on the decisions—not the inbox management.